Waterfall Resilience Strategy 3

Resilience Strategy Diagram for BPOs

Contingency strategies for critical process operating in offshore locations present unique problems.  It’s often not clear for the onshore teams to understand how the BPOs react in the event of a crisis – a simple diagram can clear up any confusion and enable onshore and offshore teams to work effectively in a crisis.

  • Clearly illustrate the various strategies implemented or proposed for protecting critical processes operated in a BPO environment;
  • Encourage stakeholders to determine the correct protocols and triggers required to activate appropriate responses;
  • Demonstrate regulator compliance by documenting a strategy for returning business critical operations to their onshore locations if necessary.

Drive Clarity

All of your stakeholders will have a clear understanding of the resilience strategies that you use to resume business critical processes at you BPO.

Editable

Fully editable Microsoft PowerPoint – Change colour, text, and icons to suit your organisations needs.

Influence Stakeholders

Copy and paste the diagram into your business case for proposed improvements or initiating of your BPO resilience strategies.

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